Privacy policy

Ground Insights Uganda provides field verification and research services in Uganda. For the purposes of the Data Protection and Privacy Act, 2019 we are the data controller for the information described here. Contact us at info@groundinsightsuganda.com or on +256 705 498 258.

• From clients: name, organisation, email address, phone number, country, and the details of the assignment you are commissioning.
• From people we interview in the field: only what the brief requires, which is usually their role or relationship to the location and what they told us. We record names only where it is necessary and the person has agreed.
• From researchers: identity documents, references, contract and payment details, which we hold because verification work requires us to know exactly who went where.
• Automatically: standard server logs including IP address, used for security and to keep the service running.

To quote for and carry out the work you asked for, to keep an evidence record that can be checked if a finding is disputed, to pay researchers, and to meet our own legal and tax obligations. We do not use your enquiry to market unrelated services without asking you separately.

Photographs, recordings and notes gathered on an assignment are stored with the location and time the device recorded, the identity of the researcher, and a review signature. Once reviewed, the record is locked: corrections are added as new versions rather than overwriting the original. This is deliberate, and it means an evidence record cannot be silently altered, including by us.

The assigned researcher and the regional lead see what they need to do the work. The client receives the report and its evidence. Beyond that, we share personal data only with service providers who host or process it on our behalf under contract, and where the law requires disclosure. We do not sell personal data.

Where we collect imagery, speech or text to be licensed to a third party, every contributor signs a consent form stating what the data will be used for, and we keep that consent record for the life of the licence. If we cannot show consent for a piece of data, we do not license it.

Enquiries that do not become assignments are deleted after twelve months. Assignment records and their evidence are kept for seven years, because that is the window in which a finding is most likely to be challenged, unless a contract with the client specifies otherwise. Researcher records are kept for the duration of the engagement and seven years afterwards for tax and liability reasons.

You may ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to a particular use. Write to info@groundinsightsuganda.com and we will respond within thirty days. If you are not satisfied you may complain to the Personal Data Protection Office.

This site uses only what is strictly necessary to serve pages and keep the forms working. If analytics or any other non-essential tracking is added later, this policy will be updated and consent will be requested before anything is set.

We will update this page when our practices change, raise the version number, and change the date at the top. Material changes will be notified to active clients directly.