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Mystery shopping

See your branch, outlet or agent the way an ordinary customer does, not the way a scheduled inspection does.

From
about USD 229.97Converted from UGX 900,000
Turnaround
5 to 7 days for a standard wave
Request this service

Quoted against a written scope, and the work starts once payment is received. Estimate the price for your brief.

What this actually involves

An announced visit measures how your staff behave when they know they are being watched. We send a researcher who presents as a normal customer, follows a scenario you define, and records what happened against a checklist agreed in advance: how long they waited, what they were told, what they were charged, whether the receipt was issued, whether the process matched your own policy. Findings are reported per visit and in aggregate.

What you receive

  • A completed scenario checklist for every visit
  • Verbatim record of what staff said, where recording is lawful and appropriate
  • Receipts, price evidence and queue timings
  • Comparison across branches, outlets or agents

Who commissions this

  • Banks and telecoms monitoring their agent networks
  • Retail chains checking service standards
  • Fuel and pharmacy networks checking pricing compliance
  • Franchise owners verifying brand standards

Tell us where to go and what to confirm.

Send the location and the questions. We will come back with a fixed price, a named researcher and a date.