Lost & Found Recovery
Lost something? We'll go looking.
We find out where it may have gone, check the places and people most likely to have it, make sure whoever claims it is the owner, and help get it back where we can.
- Can you help?National IDs and other documents, phones, wallets and bags, lost on a taxi, a bus, at a venue or in the street.
- What does it cost?Searches from about USD 6.39Converted from UGX 25,000A recovery fee only if the item is actually back.
- How do I start?Message us on WhatsApp now, or report it online below. The first two hours matter most.
Report a lost item
Tell us what, where and when.
It takes about two minutes. We call you to agree the search before any fee is paid.
Fees
A small fee to search, and a recovery fee only when it is back.
Most cases are settled by phone. Any visit in person is quoted and agreed first, and paid through the same secure quote link as every other service.
| Tier | What it covers | Fee | When it is paid |
|---|---|---|---|
| Quick Search | Calls to the taxi stage, bus company, venue or driver, the NIRA found-card lists and nearby police posts | about USD 6.39Converted from UGX 25,000 | Before the search starts |
| Document Search | A Quick Search focused on IDs, permits and certificates, with NIRA and police checks | about USD 6.39Converted from UGX 25,000 | Before the search starts |
| Local Recovery | Adds one visit in person within the Kampala metropolitan area | about USD 15.33Converted from UGX 60,000 | Quoted and paid before the visit |
| Extended Search | Several places or operators, or travel outside Kampala | From about USD 30.65Converted from UGX 120,000 | Quoted and paid before any fieldwork |
| Recovery and Delivery | Collection, the ownership check, and handover or delivery once the item is found | about USD 5.11Converted from UGX 20,000 | Only when the item is recovered |
Recovery and Delivery is UGX 20,000 within Kampala and quoted elsewhere.
How a case runs
From your report to the handover.
- 1
Report
Tell us what, where and when, by WhatsApp or the form below.
- 2
Reference
Your case gets a reference, and we call you to agree the search.
- 3
First two hours
We call the stage, operator, venue or driver, and check the NIRA found-card lists and the nearest police post. Every contact is recorded.
- 4
Fieldwork
Only if you accept a quote: a researcher visits the stage, park or venue.
- 5
Match
If something turns up, a person compares it with your report.
- 6
Verify
You prove it is yours before anything is released.
- 7
Return
Collection at an agreed place, or delivery. The handover is logged.
Proving it is yours
Nothing is released without proof.
A description alone is not enough, because anyone can describe a phone they saw in a post.
- National ID, permit, student or work ID
- You in person, matching the photo on the card, plus one other document or an LC1 letter
- Phone
- Unlocking it in front of us, or the IMEI matching the box or receipt
- Wallet, bag or other belongings
- A description of what is inside that cannot be seen from outside, given before it is shown
- Certificates and documents
- An identity document matching the named holder
If two people claim the same item, it goes to the police, not back to either of them.
Found something?
Help it get home, with a record that you acted honestly.
Tell us what you found and who you are. We see your identity document when the item changes hands: that written record protects you as the honest finder.
- Your details stay private. The owner does not see them unless you agree.
- A national ID is best handed to NIRA or the nearest police post, where owners look first.
- Usually you hand the item straight to its owner at a meeting we arrange. We hold an item only when there is no other way, and pass anything unclaimed after 30 days to the police.
- We do not pay for returns, and we do not accept items from anyone who will not say who they are.
What we never do
Honest about the limits.
- Promise to find it. We go looking and tell you honestly what we found.
- Act as the police, or claim an agreement with them we do not have.
- Pay anyone for a return, or deal with a holder who will not say who they are.
- Take or keep your full ID number or a photo of your card.
- Release an item without proof of ownership. A disputed item goes to the police.
Questions
Is it worth paying to look for a national ID?
A replacement from NIRA costs UGX 50,000 and needs a police letter, a trip and a wait. A Document Search costs about half that and checks NIRA's found-card lists, the police and the places you passed through. If we find nothing, you still have the replacement route.
Do I pay if you do not find it?
The search fee pays for the calls and checks, so it is paid before the search starts whatever the result. The recovery fee is paid only if the item is actually back.
Someone has my phone and wants money for it. Can you pay them?
No. A person who asks for money before returning your property is a matter for the police, and we will help you report it. We never pay for returns.
I found an ID. What should I do?
Hand it to NIRA or the nearest police post, which is where owners look first, or report it below and we will tell you where to take it. Keeping found property you could return can be theft under the Penal Code Act, so a logged handover protects you.
What happens to my details?
They are used for this case only. An ID is recorded by the name on it and the last four characters of its number, never the full number. A finder's details are never shown to the owner without the finder's agreement.